Politique d’expédition
Shipping Policy
Last updated: February 3, 2026
At The Boss Pets, we aim to deliver your order as quickly and smoothly as possible. Please review the information below for full details about our processing and delivery timeframes.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders are fulfilled and shipped from our warehouse and trusted fulfilment partners.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Estimated Delivery Timeframes
We ship worldwide. Estimated delivery times are as follows:
Australia: 7–14 business days
United States & Canada: 7–15 business days
UK & Europe: 7–15 business days
Rest of World: 10–20 business days
Delivery timeframes are estimates and may vary depending on destination, customs processing, courier delays, or seasonal demand.
If your order has not arrived within 25 business days, please contact us and we will investigate the matter promptly.
Shipping Costs
Shipping costs are calculated at checkout and vary depending on your location and the items ordered.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear once the parcel has been scanned by the courier.
Customs, Duties and Taxes
International orders may be subject to customs duties or taxes depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
The Boss Pets is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Missing Orders
If your tracking information shows your parcel as delivered but you have not received it, please contact your local courier first.
If the issue remains unresolved, contact us and we will assist where possible.
Contact
For any shipping-related enquiries, please contact:
Customer support hours: Monday–Friday, 9am–5pm AEST